Responsible Gaming at 96vip — Play Smart, Stay in Control

At 96vip, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or social disruption. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to every player seriously. Responsible gaming is not a checkbox exercise for us; it is a core pillar of how we operate.

Our responsible gaming framework is built on three principles: prevention, awareness, and intervention. We prevent harm by enforcing strict age verification and offering robust account controls before problems develop. We build awareness by making this information easy to find and by training our support team to recognise signs of problematic gambling. And when intervention is needed, we act swiftly — whether that means applying a self-exclusion, connecting a player with a counselling resource, or escalating an account concern to our dedicated safeguarding team.

All players on 96vip, whether placing a ৳200 cricket bet or spinning the reels of a Pragmatic Play slot, are entitled to the same standard of protection. We encourage you to read this page in full, explore the account tools available to you, and reach out to our support team at any point if gambling starts to feel less like fun and more like a compulsion.

96vip operates a strict 18+ policy. It is illegal for any person under the age of 18 to register an account, make a deposit, place a bet, or play any casino game on this platform. We do not make exceptions to this rule under any circumstances.

During the account registration process, all new players are required to confirm that they are 18 years of age or older. This declaration is supported by a mandatory KYC (Know Your Customer) verification process in which players must submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — along with proof of address. Accounts that cannot be verified as belonging to an adult will be suspended pending review.

Protecting minors at home: If you share a device with younger family members, we strongly recommend taking the following precautions:

• Never save your 96vip login credentials in your browser's auto-fill settings on a shared device.
• Always log out of your 96vip account when you finish a session on a shared device.
• Use device-level parental controls or web-filtering software to restrict access to gambling sites for under-18 users in your household.
• Keep your account password private and do not share it with anyone, including family members.

Self-exclusion is one of the most powerful tools available to a player who feels that their gambling has become difficult to control. When you self-exclude on 96vip, your account is immediately locked and you will be unable to log in, deposit, place bets, or access any casino games for the duration you have chosen.

Available self-exclusion periods:

• 1 month — a short-term cooling-off break, suitable if you feel you need a brief pause.
• 3 months — a medium-term exclusion, giving you time to reflect and seek support if needed.
• 6 months — a longer break that provides meaningful distance from gambling activity.
• Permanent exclusion — an indefinite closure of your account. This is irreversible and is recommended for players who believe they have a serious gambling problem.

What happens during self-exclusion:

• Your account is locked immediately and all active sessions are terminated.
• All promotional emails, SMS notifications, and bonus offers are suspended for the duration of your exclusion.
• Any pending withdrawals will be processed and returned to your registered payment method (bKash, Nagad, Rocket, or Upay).
• You will not be able to create a new 96vip account during the exclusion period. Any attempt to do so will be flagged and the new account will be closed.

To activate self-exclusion, navigate to the Responsible Gaming section of your account settings, or contact our support team via live chat at any time. The process takes less than two minutes and takes effect instantly. Reversing a self-exclusion before the chosen period has elapsed requires written request and a mandatory 24-hour reflection period — this waiting period is intentional and cannot be waived.

One of the most effective ways to keep your gambling within a comfortable budget is to set deposit limits before you start playing. 96vip allows every registered player to configure spending boundaries that align with their personal financial situation. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, DBBL, City Bank, and BRAC Bank.

Types of deposit limits available:

• Daily limit: The maximum amount you can deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: A rolling seven-day cap on total deposits, resetting each Monday at 00:00 BST.
• Monthly limit: A calendar-month ceiling on deposits, resetting on the 1st of each month.

How limits work in practice:

• Reducing a limit takes effect immediately. You cannot bypass a reduced limit once it has been set.
• Increasing a limit is subject to a mandatory 24-hour cooling-off period. This delay is intentional — it prevents impulsive decisions made during a losing streak from causing disproportionate financial harm.
• Limits can be set, reviewed, and modified at any time from the Responsible Gaming section of your account dashboard.
• If you reach your deposit limit, 96vip will decline any further deposit attempts until the relevant period resets or a new limit is activated after the cooling-off period.

We encourage all 96vip players — particularly those new to online betting — to set a deposit limit as part of their account setup. Treating your gambling budget the same way you would any other leisure expense is a practical, sustainable approach to responsible play.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and is starting to have a negative impact on your life. If several of these descriptions feel familiar, we encourage you to reach out for support.

Beyond deposit limits and self-exclusion, 96vip provides a comprehensive set of account management tools designed to help you maintain healthy gambling habits at every stage of your experience on the platform.

If you feel that gambling is becoming a problem for you or someone close to you, the most important thing you can do is ask for help. 96vip's support team is trained to handle these conversations with sensitivity and confidentiality. We will never judge you for raising a concern — seeking help is a sign of strength, not weakness.

In addition to the in-platform tools and our own support team, we encourage players in Bangladesh to be aware of the following resources and approaches for dealing with gambling-related difficulties:

If you have any questions about our responsible gaming tools, need to activate a restriction on your account, or simply want to talk to someone about your gambling habits, please get in touch with the 96vip support team. We are available 24 hours a day, 7 days a week — including during Eid, Durga Puja, Victory Day (December 16), and all other public holidays in Bangladesh.

All responsible gaming requests are treated as high priority and will be actioned immediately by our trained support staff. Whether you are contacting us from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — help is always one message away.